Tricia Jones is a Professor of Communication and Social Influence and Director of the Center for Conflict Management and Media Impact at Temple University, Philadelphia, PA. She is a senior consultant for CADRE, the national Center for Appropriate Dispute Resolution in Special Education.

Dr. Jones brings more than 35 years of experience in conflict resolution to improving special education dispute systems. She designs conflict education, coaching, and mediation interventions that support students, families, educators, and state agencies, with extensive work in K–12 settings and statewide dispute resolution systems.

Since 2013, she has strengthened special education dispute resolution across New York by integrating conflict coaching into the 62-county Community Dispute Resolution Center network and partnering with the New York State Dispute Resolution Association to train mediators and empower families, most recently through the  New York State Education Department (NYSED) funding.

She has also advised Maryland, Massachusetts, and California SELPAs on building capacity for conflict coaching and best practices for resolving special education disputes. Through her national consulting, research, and training—including directing the Conflict Resolution Education in Teacher Education project, which has prepared thousands of educators in conflict resolution—Dr. Jones continues to advance equitable, accessible, and family-centered approaches to special education dispute prevention and resolution.